Terms & Conditions


Welcome to ShimlaRed, your trusted provider of Ready-to-Cook (RTC) and Ready-to-Eat (RTE) products. These Terms of Use govern your use of our website and services. By accessing or using our website, you agree to abide by these terms and conditions.

1. Website Availability: – While we strive to ensure the uninterrupted availability of our website, we do not guarantee that our website will always be accessible or free from errors or interruptions. We reserve the right to suspend, withdraw, or modify our website without prior notice.

2. Your Status: – By using our website, you confirm that you are at least 18 years old. If you are under 18, you may only use our website under the supervision of a parent or legal guardian.

3. The Contract Between You and The Partner: – The contract between you and ShimlaRed is formed at the time of placing an order through our website. By placing an order, you agree to purchase the selected products at the specified price.

4. Credit Card Payment: – We accept credit card payments for orders placed on our website. By providing your credit card information, you authorize us to charge the total amount of your order to your credit card.

5. Trademarks: – All trademarks, logos, and service marks displayed on our website are the property of ShimlaRed or their respective owners. You are not permitted to use these trademarks without prior written consent.

6. Specific Use: – You agree to use our website and services only for lawful purposes and under these Terms of Use. You are prohibited from using our website for any illegal or unauthorized purpose.

7. Delivery Timeline: – For local or in-city orders, expect delivery within 2 to 3 working days. For orders within Himachal Pradesh, your ShimlaRed products will reach you within 4 to 5 working days. For orders from outside Himachal Pradesh, delivery time will be within 7 to 10 working days. For our international customers, delivery timelines adhere to the schedules prescribed by our trusted courier partners, ensuring timely arrival of your ShimlaRed products.

8. ShimlaRed Return/ Refund Policy: – Return/replacement/refund of products is eligible only in case of manufacturing defects. If there are any manufacturing defects or mishandling by courier partner, customers can reach out to us within 24 hours of delivery. We request customers to share photographs of the defected/damaged products for investigation purposes. 

9. Order Cancellation and Return Policy: – Cancellations are subjective to status of dispatch. Cancellation accepted within 6 hours of placing your order.  However, we suggest to contact our customer support team to initiate the cancellation process. 

10. Disclaimer of Liability: – ShimlaRed shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or services. We do not guarantee the accuracy, completeness, or reliability of any content on our website.

11. User of the Website: – You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

12. Visitor Registration: – Registration may be required to access certain features or services on our website. By registering, you agree to provide accurate and complete information and to update your information as necessary to keep it current.

General: – If you have any questions, comments, or concerns arising from the use of our website, please contact us at

Offers T&C: – Additional terms and conditions may apply to specific offers, promotions, or discounts provided by ShimlaRed. These terms will be communicated at the time of the offer and will supplement these Terms of Use.

Thank you for choosing ShimlaRed. We appreciate your trust and support.

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